Customised solution

For many businesses in this sector, the term ‘outsourcing’ brings with it a connotation of fundamentally changing traditional processes. We recognise that in some cases this is a step too far. 

For some businesses, end-to-end outsourcing on a white-label basis is the right solution whereas for others, integrating elements of an external process that are compatible with an existing internal process is what is needed. Whatever solution is chosen, it must integrate seamlessly with existing back office functions.

We work with you to build a tailored solution, enabling you to use either some or all of our services. We also understand that, if you do choose to outsource, then the solution must be transparent and cost-effective.

Transparent data

Our FileView facility enables real-time access to our systems to give clients the ability to review claims performance, answer enquiries and conduct external audits. 

We provide access to a national supply chain for household claims, recovery and salvage services, engineering, fund management, fraud investigation, legal service provision and subrogation.