Our service offering to motor manufacturers and dealerships is both multi-faceted and holistic.
We understand the quality of the customer journey and brand support is key for businesses of this nature.
We have worked with some of the world’s largest motor manufacturers and dealerships since 2011
Our one-stop-shop approach supports these businesses in three main areas: Digital, Accident Aftercare and Automotive Ancillary Products.
- GDPR compliant data management
- Build, hosting and maintaining branded, fully-responsive websites that include Google Analytics tracking and CRM integration
- 24/7 business as usual (BAU) support
- Sales & marketing support, including customer service
- Provision of Quote & Buy websites for the sale of ancillary automotive products
Accident aftercare services:
- 24/7 first notice of loss (FNOL) service to assist with all claims, including Fault and Non-Fault claims, theft, vandalism, total loss and windscreen claims
- Branded replacement vehicle provision
- Repair management, guaranteeing the use of manufacturer parts
- Dealer and bodywork training and support to ensure customer retention
- Internal national engineering division to supervise and facilitate swift agreement of labour rates with insurers
- Experienced and trained internal insurance professionals to negotiate claims on the behalf of customers
- Legally-trained staff to assist with recovery of uninsured losses
- ATE insurance available for customers who do not have legal expenses insurance
Automotive Ancillary Products
Suitable for manufacturers seeking to maintain simple, cost-effective customer service with an excellent customer journey.
The outsourced provider who assists with this process must be compliant with rules set by GDPR and the FCA.
The provision of a product and the method of sale are bespoke to each manufacturer and generous commissions are available. Products available:
- Excess insurance
- Replacement vehicle insurance
- Motor breakdown
- Extended Warranty
- Legal expenses
- Service plans
We build a profile of exactly what is required and work closely with you to ensure we reflect your brand values.