This statement provides you a clear explanation of when, why and how we collect and use your information which may relate to you (“personal data”).  

Connexus Insurance Solutions Ltd is a Data Controller, which means that we determine the purposes and the means of processing and is registered directly with the Information Commissioners Office (ICO) registration number :- Z5375189

Connexus Insurance Solutions Ltd is also a Data Processor, who process data on behalf of another Data Controller.

We may amend this statement from time to time.

Security of Personal Data

Security of personal data is our priority, we protect this information by maintaining physical, electronic and procedural safeguards that meet or exceed applicable law.

We train our employees in the handling of personal information. When we use other companies to provide services to us, we also require them to protect the confidentiality of the personal information that they receive to a similar or increased level.

Collecting Personal Data


We will collect information from you when you notify us of a claim.  You might make a claim to us directly or through your representative or through your broker/Insurer or one of your representatives who manage claims on your behalf.

We may also collect information about you if the claims is made by another person who has a close relationship with you or otherwise linked in the claim- for example if the policyholder is your employer, or you are the subject of a third party claim.

This may include name, address, email address, and date of birth, occupation, vehicle details, property details, driving convictions and in certain circumstances medical records. Incident date and time, incident details, details of loss, injury details, claims history third party details and any representatives, sensitive data including medical history and records, criminal data- driving offences, convictions. Financial information including bank account holders name, bank account number, bank name and address, bank sort code, claims settlement amount.

Business Partners/ Third party Suppliers

If you are a business partner/ third party supplier, we may collect your business contact details, including name, title, and email address. We may collect your details if you visit our website, register for a newsletter or attend one of our events. 

Telephone calls are recorded for training and monitoring purposes

How we use your information


We will use your data to assess the merits of your claim and potentially to pay out a settlement.  We may also need to use your personal data to evaluate the risk of potential fraud.  The lawful basis of processing is based on a performance of contract, legal obligations.  In the event that we need to collect sensitive data such as medical and health records then we will need your explicit consent to do so, whilst you can withdraw consent for us to process such data, this may result in us not be able to continue cover or to process any claims.

Business Partners/ Third Party Suppliers

We will use your data to manage our relationship with you.  To complete our contractual obligations to you and to comply with legal and regulatory obligations including sending marketing material and invite you to events.


In the event that we require your consent for processing, we will ensure you are fully informed of the intended processing of your personal data and have signified your acceptance.

Who do we share your information with?

We may disclose your personal information to any of our staff, third parties involved in providing products or services to us, or to service providers who perform services on our behalf where it is reasonable to do so. (If consent is necessary to facilitate this sharing we will ensure it is obtained prior to processing).

These include:-

  • Our Group of Companies
  • Brokers, Insurers, Re- Insurers and Third Party Administrators, Insurers- who work with us to administer policies and manage claims.
  • Assistance Providers- who can help provide assistance in the event of a claim.
  • Credit Reference/ Fraud Detection Agencies and Organisations working to prevent fraud in financial services.
  • Medical Service Providers- To obtain medical records.
  • Loss Adjustors and Claims Experts who help us assess and manage claims.
  • Solicitors and professional services firms.
  • External Auditors
  • Regulatory Authorities- FCA, ICO, as well as other regulators and law enforcement agencies in the EU and around the world.
  • Service Providers- who help manage our IT and back office systems.
  • Finance Houses- where requested to do so, can facilitate monthly finance payments.

We may be legally obliged to disclose your personal information to the extent that we are required to by law in connection with any ongoing prospective legal proceedings in order to establish, exercise or defend our legal rights (including providing information to others for the purpose of fraud prevention and reducing risk).

We may also disclose your personal information:

  • In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If the company or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • To protect the rights, property, or safety of our customers or others.


What are Cookies?

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

What do we use Cookies for?

We may store cookies on your device for a period of time which contains information regarding your interactions with our website. For example, we will set a cookie once you have agreed to our cookie policy to prevent the notification displaying again.

Additionally, we may use third party software to better understand your preferences and behaviour while on our website in order to personalise your experience and understand current trends.

This software may include (but is not limited to):

All efforts have been made to ensure that the aforementioned services and links are accurate at the time of writing.

Should users wish to deny the use and saving of cookies from this website onto their computers hard drive, they should take necessary steps within their web browser’s security settings to block all cookies from this website and its external serving vendors.

You can find further information on cookies on the link below

How long we keep your data

Your data will not be retained for longer than is necessary, and will be managed in accordance with our data retention policy. In most cases the retention period will be for a period of six (6) years following the closure of claim, unless we are required to retain the data for a longer period due to business, legal or regulatory requirements within our business or within our business partner’s retention period.

International Transfer

We may transfer your personal data to destinations outside the European Economic Area (“EEA”). Where we transfer your personal data outside of the EEA, we will ensure that it is treated securely, and in accordance with this privacy notice and the Legislation. We only transfer data to countries deemed as having adequate protection by the European Commission.   

Your rights

You have certain rights relating to your information that we process:-

Right to be informed
Right of access
Right to rectification
Right to erase
Right to restrict processing
Right to data portability
Right to object
Rights in relation to automated decision making and profiling.

Upon receipt of such request, we will, after confirming identity, provide all relevant data we may hold to you in the most practical format unless otherwise stipulated and reasonably possible within 30 days.  We will not charge you to do so, however we may charge you for duplicate copies should this be part of your request. 

For any questions or concerns regarding this Privacy Notice or to make a Subject Access Request, then please email at

If you feel we have not dealt with your request satisfactory you do have the ultimate recourse to refer your complaint to the ICO (Information Commissioner Officer). You can find out more details by visiting

Updated October 2018